What is your return/exchange policy?

We want you to be happy with your Cuztom Dezign purchase! We are dedicated to providing you with the best quality and customer support from the time of purchase to the time that you receive your order!

 

We will work together with you on any issues or concerns that you may have with your order.

 

There are some items that we simply cannot refund or exchange as they our outside of our policy and you can find those below.

 

We will not process returns, cancellations, refunds, or exchanges for the following:

  • Custom Products -- meaning any user-created product that cannot be restocked.

  • “White marks” on our all over print products. See shirt style options for further detail.

  • Products that have been worn, emit an odor, and/or are not in their original condition.

  • Orders which have been delivered for longer than a 30-day period.

  • Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods, or swimwear.

Returns:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy is to reject any return that we deem as used (yes, this includes you wearing it to a festival and shipping it back to us).

  • Items that are deemed as used will be shipped back to you at your expense.

  • Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods, swimwear or Gift Cards.

  • To complete your return, we require a receipt or proof of purchase.

Exchanges:

We only replace items if they are defective, damaged, or where you have received a size or item different from what was ordered.  

If you need to exchange it for the same item, send us an email. Once your exchange request has been approved, you will need to ship your item(s) to us:

Shipping:

To send back your authorized return you should mail your product to:

Attn: Cuztom Dezign,

3518 California St.

San Francisco, CA 94118

 

Please allow up to 72 hours for us to process your return/exchange.

Restocking Fee:

  • There is a 15% restocking fee on all returns, cancellations, refunds, or exchanges.

  • Restocking fees are deducted from returns once they are received and processed. You will receive an email notification once your return is processed. 

Note: Our return policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange. Custom designed items are not eligible for exchange or refund.

 
 
 

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